Shipping policy
At Halloween Lights, we’re committed to delivering your order as quickly, safely, and efficiently as possible.
Shipping Options & Rates
We offer free standard shipping on all orders . Every order includes a tracking number, so you can monitor your parcel’s journey from dispatch to delivery.
Order Cut-off Time
Orders placed before 4 PM (GMT+1) are processed on the same day. Orders placed after this time will be processed the following business day.
Delivery Timeline
Processing Time: Orders are typically processed within 1 to 3 business days.
Shipping Time: Standard delivery takes between 4 to 10 business days.
Estimated Total Time to Receive Order: You can expect to receive your order within 5 to 13 business days from the time of purchase.
Tracking Your Order
Once your order is dispatched, you will receive an email with your tracking number. If you do not receive tracking information within 3 business days of your order confirmation, please contact us at help@halloweenlights.co.uk.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or losses due to incorrect addresses provided by the customer.
Lost or Delayed Packages
While we work closely with our delivery partners to ensure timely delivery, occasional delays may occur. If your package is significantly delayed or appears lost, contact us at help@halloweenlights.co.uk, and we’ll assist you promptly.
Contact Us
For any questions or concerns regarding this Shipping Policy or your order, feel free to reach out:
- Store Name: Halloween Lights
- Email: help@halloweenlights.co.uk
- Business Hours: Monday – Saturday: 8 AM – 6 PM | Sunday: Closed
- Response Time: Within 24 hours